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A Visit to the Grange
by Simon Keating

TripAdvisor hotel review: The Grange, Little Byward
0/5 stars
We stayed at The Grange for our first wedding anniversary in October having heard great things about its owners, Sally and Michael. The food and service were excellent, although the mattress in our room was a little hard for our liking and the kettle a little primitive. Unfortunately, my wife was electrocuted by the light switch in our room and subsequently passed away on the way to hospital. I shall be supporting the full police investigation. Geoffrey, Nuneaton.

01/11/2022 The Grange Management: Many thanks for your lovely review and a member of Sally & Michael’s team will be in touch shortly.
15/02/2023 The Grange Management:  Dear Geoff, we are so pleased you felt empowered to inform us that our service and food provision met with your requirements. News of another glowing experience at The Grange is always welcome. Sadly, mattress pressures and kettle choice will be the death of us here but thank you for enlightening us with your subjective comments and in so doing shedding further light on the highly charged debate.
Please be aware that as a 300-year-old property, many of our features are very dated. In fact, our guests are attracted to the Grange for its rich historical legacies, charms and idiosyncrasies. This has supported our decision not to modernise the property in any way, including the electrics, since our family took over the business in 1952.
We are sorry to hear the shocking news that you were inconvenienced and, despite your wife’s inability to properly checkout with us that morning (no additional charge needed), and as a gesture of our goodwill, we would like to offer 5% off a single room with us for your next stay. Alternatively, we would be willing to switch this to a discussion on the benefits of an optional complimentary breakfast for the remaining party should you come with a fresh guest and these circumstances be repeated.
At The Grange, Sally & Michael and the current team are well-known for taking the death and disfigurement of our guests seriously. Furthermore, we never fail to regularly acknowledge reviews of such incidents on TripAdvisor to ensure future Grange customers can see how much we care, fused with an energy of looking to learn from our mistakes.   
As a further, transparent, demonstration of our hard-wired culture of empathy and understanding, our sales manager, Becky, will be in touch to talk through the benefits of hosting your wife’s wake at the Grange and we look forward to seeing you again then (subject to availability and your deposit clearing).
Best wishes and have a nice day from all of the team at the Grange.